Senior Director, Talent & Culture

Location: Woburn, MA

Type: Full Time

Min. Experience: Executive

truefit is disrupting and unlocking the nearly $2 trillion footwear and apparel industry, the largest consumer category and the last frontier of the consumer web, which remains fundamentally constrained at only 12% digital penetration of which 40% is returned.

truefit developed the first-ever Footwear & Apparel Genome through a unique industry collaboration uniting large volumes of rich data from the world’s leading retailers, over 10,000 brands, and millions of registered consumers. True Fit organized, normalized and mapped this into the world’s largest machine learning platform of technical fit data, style data, and consumer preference data, connecting 175MM+ consumer profiles with millions of styles from 10,000+ brands, at the deep attribute level. The result is a massive, rich fashion graph from which several machine learning-based SaaS products emerged to help retailers and brands unlock digital growth in the otherwise constrained $2Trillion footwear & apparel market.

truefit's core product, the award-winning Confidence EngineTM, solved a holy-grail retail problem: helping consumers successfully buy shoes and clothing online with confidence, overcoming the ‘will it fit and flatter me’ barrier? The world’s leading retailers leverage True Fit’s platform, engaging tens of millions of consumers, who actively shop over 10,000 of the world’s greatest footwear & apparel brands with confidence. Removing “will it fit?” barrier restores consumer confidence, allowing retailers and brands to grow their digital business. On average Truefit generates a 5% incremental lift to retailer’s net revenue from increased conversion + decreased returns. This standout performance and innovation has earned multiple awards and prominent press coverage including regular inclusion in Wall Street Journal, Forbes, USA Today, Time Magazine, Real Simple, Good Morning America, Internet Retailer, Wired, etc.

The core Confidence Engine SaaS product is a springboard to the rest of Genome’s data services - powered by the True Fit’s Discovery EngineTM. The Discovery Engine goes beyond fit, incorporating styles and affinity attributes, allowing retailers to curate highly personalized collections of styles to each consumer. This ability to curate the perfect assortment to each unique shopper in real time unlocks enormous value creation from digital marketing and acquisition, to curated search and sort, to omni-channel personalization. It also allows retailers using True Fit’s BI dashboards to provide an intelligent machine learning loop to inform better personalization for the consumer as well as better product creation for the manufacturer.

True Fit is the market leader, trusted by most major retailer and brands. The Company is led by industry veterans, whose experience spans success across retail, fashion and data science, and is backed leading venture capitalists, who recently invested $25M Series B to harness the Company’s steep growth curve, driven by demand from the world’s best retailers.

Position Description: Sr. Director, Talent & Culture

Reporting jointly to the CEO and CFO, this special leader will create one of the best places to work in the world. Driving all of the people functions of our organization, from recruiting and retaining the very best talent, to human resource functions and employee relation needs, to building the best culture, this is a exceptional role at an extraordinary company.


  • Assist the CEO to design and implement a world-class culture that promotes exceptional talent, results, and brings out the very best in each employee
  • Work collaboratively with Leadership Team and managers to optimize performance
  • Develop policies and procedures consistent with True Fit’s values and objectives that comply with all regulations, trends, and best practices
  • Create and publish an employee handbook that outlines all employee practices and policies and provides the blueprint for exceptional culture
  • Maintain the systems that track employee records from new hire documentation,background checks, performance evaluations, payroll, and job status.
  • Provide talent management support and guidance to executives and managers.
  • Assume responsibility to prepare and execute payroll process with ADP TotalSource
  • Review, monitor, maintain and recommend changes to the all employee benefits
  • Chair the Culture Committee to receive employee feedback and drive employee satisfaction
  • Recommend and implement employee rewards and recognition programs
  • Manage all employee relations including background checks, on-boarding, orientation, personal situations, conflict resolution, etc.
  • Coordinate regular Corporate events and meetings with the Asst. to the CEO

Preferred Qualifications:

  • Master’s Degree Preferred
  • Track record for having built extraordinary cultures and teams
  • 10 years of comp experience at a fast-growth start up with more than 50 employees
  • Lead effectively whether Leadership Team, managers or individual contributors
  • International experience and the capability to work in a multi-cultural environment
  • Experience with Visa requirements and H1b applications
  • Prior experience with ADP TotalSource, Concur Travel and Expense Management, “Small
  • Improvements” or similar performance evaluation systems and strong command of MS
  • Office Suite (Word, Excel, PowerPoint)
  • Entrepreneurial, thrives in a dynamic mid-staged, pre-exit environment, bringing a seasoned ability to help the transformation into a successfully exited large company
  • Emotionally intelligent and extraordinary, high-trust relationship building mastery
  • Inspiring leader and collaborator and consultative thought leader.
  • Demonstrated ability and experience to regularly measure and analyze productivity and effectiveness. A history of data /metrics driven decision-making, and experience in a meritocratic culture where accountability is linked to performance and compensation.
  • Excellent Judgment.
  • Extraordinary negotiation skills, driving win/wins all day.
  • Excellent written and oral communication skillsDemonstrated leadership ability, helping the team maximize their stretch ability
  • Excellent analytical, abstract reasoning, and organization skills.
  • Impeccable values and integrity, no exceptions. Reliable; word matches deed.
  • Highly motivated, inspired overachiever
  • Passionate about innovative, disruptive tech finally unlocking a massive market.
  • Great communicator, listener and collaborator
  • Ability to balance strategic planning with a bias for action and achieving milestones
  • Superb verbal, written, and interpersonal skills; fluency interfacing with both technical and management team 
Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*